Shipping policy

Flat‑Rate Shipping

We offer a simple, flat‑rate shipping fee of $9 on all orders. This rate helps cover both packaging materials and USPS shipping costs.

Carrier

All orders are shipped through USPS. The specific service (such as First‑Class or Priority Mail) may vary depending on package weight and size.

Processing Times

Orders are typically processed within 2–3 business days. During high‑volume periods, processing times may be slightly longer.

Estimated Delivery Times

Once shipped, most USPS packages arrive within 3–7 business days, depending on your location and USPS transit times. Delivery estimates are not guaranteed.

Order Tracking

When your order ships, you will receive a confirmation email with USPS tracking information (when available).

Local Pickup

We offer free local pickup at our store:

Mayhem’s Bookstore & Board Game Café 102 W. King Street Lancaster, PA 17603

Pickup orders are typically ready within 1–2 business days. You will receive an email notification when your order is prepared and available for pickup.

Pickup hours follow our regular store hours. Please bring your order confirmation email when you arrive.

Shipping Delays

We are not responsible for delays caused by USPS, weather, or other factors outside our control. Once an order is transferred to USPS, risk of loss passes to the customer.

Incorrect Addresses

Please double‑check your shipping information at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.